Placing an order with Farm to Florist is simple. Browse our catalogue, select your desired products, and place your order by 12pm on Tuesday. This allows our partner farms ample time to receive, cut, and pack your selection. Your order will then be delivered on your chosen date.

Standing orders are a convenient way to ensure a consistent supply of fresh flowers tailored to your preferences. They are not fixed contracts, so you can adjust your order as needed. Simply get in touch with us to make any changes, ensuring you provide 10 days notice prior to the next delivery.

Yes, you can adjust your standing order. We understand that different seasons require different varieties. To make changes, contact us at least 10 days before your next delivery date to ensure we can update your order accordingly.

In the unlikely event that your ordered fresh flowers are damaged on receipt, please email us within 24 hours with photographs clearly showing the damaged areas, along with your order number. We will initiate the refund claims process once we receive and inspect the photographs and damaged goods.

Cancellations of standing orders must be requested at least 10 days prior to the next scheduled delivery date. This allows us to halt the preparation process with our partner farms. Cancellations made after this timeframe may incur charges or fees.

Our refund policy applies only to damaged or substandard products. If you receive damaged flowers, please contact us within 24 hours with photographs and your order number. Once we approve your claim, we will process your refund, which will be applied to your original method of payment within 10 working days.

Our prices include all costs associated with sourcing, cutting, packing, and delivering your flowers. There are no additional delivery charges or minimum order requirements.

Standing orders ensure a reliable and consistent supply of fresh flowers. By establishing a partnership with our farms, you gain access to high-quality blooms at fixed prices, even during peak seasons. This consistency and reliability can enhance your business’s profitability and customer satisfaction.

Yes, our relationships with partner farms grant us access to special opportunities where farms seek to manage their stock. This allows us to offer select inventory at special prices, providing you with exclusive deals on fresh blooms.

As your flowers have travelled directly from the farms, they will not arrive in water. After such a journey, they will be thirsty and need some care. We recommend cutting the stems and placing the flowers in deep water for 24 hours before removing the packaging. This ensures they rehydrate properly and stay fresh longer.

If you have any questions or need assistance, please don’t hesitate to contact us. You can reach us via email or phone, and we will be happy to help with any queries or concerns you may have.

Yes, you can place orders for specific events or holidays. We recommend ordering well in advance to ensure availability and timely delivery, especially during peak seasons.

We accept various payment methods, including credit cards and bank transfers. For more details, please refer to our payment options at checkout.

Yes, we offer seasonal flower arrangements. Our catalogue is regularly updated to reflect the availability of flowers for each season.

We strive to ensure timely delivery for all orders. However, if your flowers do not arrive on the specified date, please contact us immediately so we can address the issue and provide a resolution.

No, we do not have a minimum order requirement. You can order as few or as many flowers as you need for your business.

Your flowers will be delivered on the chosen date between Tuesday and Friday of the following week after placing your order.

No, there are no additional delivery charges. All costs are included in the price of your order.

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund yet, please contact us.

We work closely with our partner farms to ensure that the flowers are cut, packed, and delivered in the shortest possible time frame. This ensures that you receive the freshest flowers, directly from the farms to your doorstep.

Yes, you can change your delivery address after placing an order, provided that you notify us at least 10 days before the scheduled delivery date.

Delivery is guaranteed before 12pm on the specified date.